SM1 Property Solutions

How do I submit an application?

Search our properties, select the property, and click the apply now button. From there, follow the steps to provide all requested information to complete the application. Make sure to upload the supporting documents for your application.

Do I need a co-signer? How does my co-signer apply?

A co-signer can be helpful if your credit score is below 600. Your cosigner will apply the same way you did except that they will choose “I am applying as a co-signer/guarantor for another applicant”.

Occupants of the home will still need to satisfy the income requirement.

Is there an application fee?

Our application fee is $60 per applicant. Anyone intending to occupy the home over 18 years old will need to complete an application, background and credit check, and pay an application fee.

If my application isn’t accepted on the property I applied for, will I get my application fee back?

 If there are multiple applications, your application fee will be refunded if you were eliminated before background and credit checks were completed up to 30 days after it was paid.

If you apply for a home and don’t qualify, we will not be able to refund your application fee.

If you apply for a property, are offered a lease, and you decide not to sign the lease, we cannot refund the application fee.

How does the application process work?

We process applications Mon-Fri. Typically, we can turnaround a decision on your application within 48 hours when a complete application is submitted. Our leasing team will contact you if items are missing to complete the application.

If my credit score is low, can I still lease a property?

While we do ask for a 600+ credit score, we may be able to consider a lower credit score with an offsetting factor such as an increased security deposit. This will only apply if the factors affecting your credit are items such as: student Loans, medical Bills, or a divorce. If there are collections or any evictions on your credit we more than likely will not be able to consider you. But feel free to reach out to us to talk about your personal situation. 

If I’m not able to tour the property before applying, will you be able to offer me a lease?

We can certainly lease a property to you sight unseen and doing so, will require you to sign a sight unseen addendum. We encourage all residents to make every effort to view the property prior to signing a lease to ensure there are no surprises when you move in.

I signed my lease. What do I need to do next?

After your lease is completed, you will need to pay your security deposit, first month’s rent, and set up utilities in your name for the agreed move-in date. To pay your security deposit and rent, please log into your Tenant Portal. In your portal, you can make one time payments or set up recurring payments. Note: We do not accept cash payments.

When is Rent Due?

Rent is due by the 1st of the month. Rent is considered late if received after midnight on the 5th. If rent is received after the 5th, you will be charged a late fee equal to 5% of the monthly rent. 

I have a maintenance issue. How should I notify you?

For non-emergency and emergency maintenance requests, please submit a request through your Tenant Portal. Maintenance requests can’t be submitted over the phone. Please provide as much detail as possible and upload photos, if applicable. If an emergency maintenance request is submitted please also call (336) 290-6822

What is considered an emergency maintenance request? 

Emergency maintenance requests include: Burst pipes, no heat when the temperature inside the property is under 55 degrees or no A/C when the temperature inside the property is over 85 degrees. 

When my lease ends and I’ve moved out, when should I expect my security deposit to be refunded?

In most cases, you will receive your security deposit back within a couple weeks after vacating the property.

What fees do you charge for leasing and ongoing property management?

We work with all types of investors and home owners, if you  are a new property owner or have multiple years of landlord experience, we offer pricing plans to meet your needs.   Call us at (336) 290-6822 for your free quote.  

How do you coordinate maintenance/repairs Can I use my own vendors?

For most repairs, our vendors can provide estimates regarding maintenance if requested.   We have an established group of professional vendors that we contact for miscellaneous repairs.   We also are happy to use your preferred vendors.

Maintenance requests at your property will be  handle coordinating estimates and completing maintenance for you. To keep costs low, we contract all repairs with local licensed and insured vendors (plumbing, electrical, HVAC, etc.).  

How do you handle evictions?

Our agents are experienced in handling the eviction process in court to gain possession of the property and remove tenants. If a property is turned over to our management as tenant-occupied with a tenant that you would like to vacate the property, we handle the up front process for an additional fee. If we place a tenant and are unable to collect rents or discover any other lease violations, we remove that tenant at no charge. 

What are the benefits of property management vs self management?

By hiring a property manager, you are freeing up your time to pursue growing your portfolio or your other passions. You’re no longer screening applications and fielding maintenance requests at all hours. Our goal is to find great tenants that will maintain your property.